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Global Support Engineer

I wish to apply for: Global Support Engineer

stdClass Object ( [id] => 253 [lang_code] => en-GB [publish] => 0 [publish_date] => 2019-03-26 [create_date] => 2019-03-26 [update_date] => 2019-05-02 [title] => Global Support Engineer [alias] => global-support-engineer [category_id] => 1 [location] => Tring, UK [article] =>


Provide 2nd line Technical Support to Nikon Support Teams in Europe, US and Asia.

Interfacing with Engineering and manufacturing where required to escalate and manage issues through to a successful outcome.

Responsible developing and conducting training programs.

Deliver and promote the highest standards of customer satisfaction




  • Provide 2nd line Technical Support to Nikon Support Teams in Europe, US and Asia.
  • Identify product and process improvements
  • Oversee and authorise factory repairs
  • Specify Parts for Upgrades
  • Identification of Spares


  • Help the Service Manager and other trainers to solve specific training problems, either on a one-to-one basis or in groups
  • Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment
  • Keep up to date with evolving X-Ray Technology to maintain Technical Knowledge.
  • Manage the delivery of training and development programs
  • Conduct workshops, individual training sessions etc.
  • Keep attendance and other Training records
  • Identify training needs
  • Mapping out development plans for teams and individuals
  • Choosing appropriate training methods per case
  • Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed through the skills Matrix
  • Gather feedback from trainers and trainees after each educational session

In House Repairs

  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
  • Ensuring parts and consumables are available for Jobs and return of parts if required making sure that serial numbers are logged of parts replaced.
  • Ensures that tools and test equipment are properly maintained and calibrated
  • Comply with and ensure department compliance with Company health, safety and environmental policies.
  • Identify product and process improvements.
  • Support the onsite X-Ray Systems.


  • Comply with and ensure department compliance with Company health, safety and environmental policies.
  • Ability to travel at short notice Worldwide.
  • Ensures that tools and test equipment are properly maintained and calibrated
  • Identify product and process improvements.
  • Other duties as required.
  • Establishes and maintains a close relationship with Departments in order to support the needs of the customer and remain aware of current technical trends.



Has to have a high level of problem solving skills, thinking out of the box.




  • HNC / ONC or equivalent through experience working on technical products
  • Experience with technical products
  • Excellent IT skills for working with Windows, Word, excel and outlook
  • Computer literacy, competency in use of all programs within MS Office Suite
  • Technical background : electricity, mechanics, electronics, pneumatics


  • Field service experience/ Customer oriented
  • Customer service skills



Functional Competencies

  • Work fully independent
  • Able to take the right decisions to make our customers satisfied and keep the work under control
  • Technical background to understand our machines to the highest detail
  • Stress resistant
  • Flexible for unexpected changes in the planning: travel worldwide, weekend work
  • Driven to succeed

Core Competencies

Be pro-active

  • Broad minded and well informed in order to act quickly and resolutely
  • Prepare visits with care, so customer satisfaction level goes up
  • Give feedback to all people involved
  • See improvements to be made and get them implemented

Seek new knowledge

  • Pioneer new potential through self-study and insatiable curiosity
  • Always want to learn more on the products, to become expert

Communicate well

  • Harmonise diverse skills by thinking out of the box and communicating effectively with others
  • Share the knowledge you have with your colleagues.
  • Be a teamplayer
  • Be able to communicate well, in general English (or other local languages)

Display integrity

  • Work with diligence and sincerity as a responsible individual
  • Take care of the Nikon tools and machines, as if it were your own
  • Work independent and take responsible decisions
  • Make the right decisions to improve the overall customer experience from Nikon

Embrace diversity

  • Welcome and value different talents, perspectives and diverse cultures
  • Being able to work with all departments all over the company, in all countries
  • Listen to all inputs of every person to get the job better done



Our service engineers need to follow the safety guidelines of the company where they are performing the service.

If work is done in an industrial environment, the engineer is requested to wear protective glasses, safety shoes and ear protection.

Working in cleanrooms may be required.


To apply for this position, please send a covering letter and your curriculum vitae to Recruitment.Nm-uk@nikon.com