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Field Service Engineer X-Ray

We are looking for an experienced and enthusiastic Field Service Engineer X-Ray based in the Paris area in France.  You will be working in the field.

What is your role?

A Field Service Engineer will be responsible for the troubleshoots, calibrations, services, installations  and repairs of all Nikon Metrology systems at customer sites. The Field Service Engineer maintains documentation for each job carried out and ensuring the documentation is returned to the Service manager or coordinator, completed once the job is complete. They will have to provide assistance to the Technical staff and support to dealers.

What are your key areas of responsibility?

  • Responsible for meeting daily service repair needs and driving customer satisfaction
  • Installs, calibrate, repairs and maintains equipment in the field; provides customer training as required. 
  • Be a technical expert on his product domain, follow trainings, and provide trainings
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
  • Ensuring parts and consumables are available for jobs and return of parts if required making sure that serial numbers are logged of parts replaced.
  • Participates in service sales opportunities and assists with promoting and implementing revenue programs.
  • Ensures that tools and test equipment are properly maintained and calibrated 
  • Provide technical support to service customers.
  • Establishes and maintains a close relationship with departments in order to support the needs of the customer and remain aware of current technical trends.
  • Comply with and ensure department compliance with Company health, safety and environmental policies.
  • Identify product and process improvements.
  • Train junior colleagues, write procedures to assist in this process
  • Other duties as required.

What are your ancillary responsibilities?

The service engineer needs to work on his own; he needs to solve the customer cases, and can ask advice.

As he is most of the times alone at customers site, he needs to communicate well with the back office.

He has to have a high level of problem solving skills, thinking out of the box.

What are your required qualifications and competencies?

ESSENTIAL

  • Master or Bachelor degree in Engineering ( electronics, electro-mechanics) or equivalent through experience working on technical products
  • Excellent knowledge of Dutch, English and French, basics of German
  • Experience with technical products
  • Excellent IT skills for working with Windows, Word, excel and outlook
  • Computer literacy, competency in use of all programs within MS Office Suite
  • Technical background : electricity, mechanics, electronics, pneumatics
  • Electrical drawing ability and good technological watch level.

DESIRABLE

  • Field service experience/ Customer oriented
  • Customer service skills. 

 

What are your required competences?

Functional competences

  • Work fully independent
  • Able to take the right decisions to make our customers satisfied and keep the work under control
  • Technical background to understand our machines to the highest detail
  • Stress resistant
  • Flexible for unexpected changes in the planning: travel worldwide, weekend work
  • Driven to succeed

Core competences

 

Be pro-active:

  • Broad minded and well informed in order to act quickly and resolutely
  • Prepare visits with care, so customer satisfaction level goes up
  • Give feedback to all people involved
  • See improvements to be made and get them implemented

Seek new knowledge :

  • Pioneer new potential through self-study and insatiable curiosity
  • Always want to learn more on the products, to become expert

Communicate well :

  • Harmonise diverse skills by thinking out of the box and communicating effectively with others
  • Share the knowledge you have with your colleagues.
  • Be a teamplayer
  • Be able to communicate well, in general English (or other local languages)

Display integrity :

  • Work with diligence and sincerity as a responsible individual
  • Take care of the Nikon tools and machines, as if it were your own
  • Work independent and take responsible decisions
  • Make the right decisions to improve the overall customer experience from Nikon

Embrace diversity:

  • Welcome and value different talents, perspectives and diverse cultures
  • Being able to work with all departments all over the company, in all countries
  • Listen to all inputs of every person to get the job better done

 

Why Nikon Metrology?

At Nikon Metrology, our success is achieved by our employees. Clearly defined common goals, objectives, and priorities, create a foundation to work with pride and confidence. Our employees highly value the supportive and collaborative working environment and we share our passion for technology and innovation.

Interested ? Please send your CV and letter of motivation to Recruitment Continental Europe - Recruitment.Nm-be@nikon.com.

 

Apply
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We are looking for an experienced and enthusiastic Field Service Engineer X-Ray based in the Paris area in France.  You will be working in the field.

What is your role?

A Field Service Engineer will be responsible for the troubleshoots, calibrations, services, installations  and repairs of all Nikon Metrology systems at customer sites. The Field Service Engineer maintains documentation for each job carried out and ensuring the documentation is returned to the Service manager or coordinator, completed once the job is complete. They will have to provide assistance to the Technical staff and support to dealers.

What are your key areas of responsibility?

  • Responsible for meeting daily service repair needs and driving customer satisfaction
  • Installs, calibrate, repairs and maintains equipment in the field; provides customer training as required. 
  • Be a technical expert on his product domain, follow trainings, and provide trainings
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
  • Ensuring parts and consumables are available for jobs and return of parts if required making sure that serial numbers are logged of parts replaced.
  • Participates in service sales opportunities and assists with promoting and implementing revenue programs.
  • Ensures that tools and test equipment are properly maintained and calibrated 
  • Provide technical support to service customers.
  • Establishes and maintains a close relationship with departments in order to support the needs of the customer and remain aware of current technical trends.
  • Comply with and ensure department compliance with Company health, safety and environmental policies.
  • Identify product and process improvements.
  • Train junior colleagues, write procedures to assist in this process
  • Other duties as required.

What are your ancillary responsibilities?

The service engineer needs to work on his own; he needs to solve the customer cases, and can ask advice.

As he is most of the times alone at customers site, he needs to communicate well with the back office.

He has to have a high level of problem solving skills, thinking out of the box.

What are your required qualifications and competencies?

ESSENTIAL

  • Master or Bachelor degree in Engineering ( electronics, electro-mechanics) or equivalent through experience working on technical products
  • Excellent knowledge of Dutch, English and French, basics of German
  • Experience with technical products
  • Excellent IT skills for working with Windows, Word, excel and outlook
  • Computer literacy, competency in use of all programs within MS Office Suite
  • Technical background : electricity, mechanics, electronics, pneumatics
  • Electrical drawing ability and good technological watch level.

DESIRABLE

  • Field service experience/ Customer oriented
  • Customer service skills. 

 

What are your required competences?

Functional competences

  • Work fully independent
  • Able to take the right decisions to make our customers satisfied and keep the work under control
  • Technical background to understand our machines to the highest detail
  • Stress resistant
  • Flexible for unexpected changes in the planning: travel worldwide, weekend work
  • Driven to succeed

Core competences

 

Be pro-active:

  • Broad minded and well informed in order to act quickly and resolutely
  • Prepare visits with care, so customer satisfaction level goes up
  • Give feedback to all people involved
  • See improvements to be made and get them implemented

Seek new knowledge :

  • Pioneer new potential through self-study and insatiable curiosity
  • Always want to learn more on the products, to become expert

Communicate well :

  • Harmonise diverse skills by thinking out of the box and communicating effectively with others
  • Share the knowledge you have with your colleagues.
  • Be a teamplayer
  • Be able to communicate well, in general English (or other local languages)

Display integrity :

  • Work with diligence and sincerity as a responsible individual
  • Take care of the Nikon tools and machines, as if it were your own
  • Work independent and take responsible decisions
  • Make the right decisions to improve the overall customer experience from Nikon

Embrace diversity:

  • Welcome and value different talents, perspectives and diverse cultures
  • Being able to work with all departments all over the company, in all countries
  • Listen to all inputs of every person to get the job better done

 

Why Nikon Metrology?

At Nikon Metrology, our success is achieved by our employees. Clearly defined common goals, objectives, and priorities, create a foundation to work with pride and confidence. Our employees highly value the supportive and collaborative working environment and we share our passion for technology and innovation.

Interested ? Please send your CV and letter of motivation to Recruitment Continental Europe - Recruitment.Nm-be@nikon.com.

 

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