We look forward to working with experienced and talented professionals with a passion for excellence and a belief in the power of team work and collaboration. We would like to hear from people with excellent communication skills, who embrace diversity, display integrity, seek new knowledge and are pro-active in their approach.
Your professional journey starts here.
A pleasant working atmosphere, development opportunities, a learning environment, team work and taking responsibility, characterize what it is like to work for Nikon Metrology.
Bring your talent into the worldwide Nikon Group and progress your career with an innovative, international organization.
If you're looking to join a company with a dynamic vision for the future, set your sights on a challenging career with Nikon Metrology. We develop a wide range of measurement systems for dimensional quality control deployed worldwide in automotive, aerospace, and other manufacturing industries. Nikon Metrology has 10 offices and production sites in 8 countries.
We are looking for an experienced and enthusiasticFIELD SERVICE ENGINEERbased in Germany.High amount of travel in Europe and sporadically worldwide will be required. The job will be executed mostly at customer location (70-80% travel).
JOB PURPOSE :
Provide field service solutions to meet customer needs and requirements. The Service Engineer Laser Radar/Laser Scanner will be responsible for installation, maintenance, customer support, calibration and repairs. Deliver suitable solutions for customer questions and give technical support on site. Ensure the highest level of customer serviceKEY AREAS OF RESPONSIBILITY:
Key areas of responsibilities
Installation, maintenance, calibration and repairs of equipment in the field and provide customer training when required.
Follow business and product processes and procedures
Keep customer/asset/service history records updated in CRM
Ensure tools and test equipment are properly maintained and calibrated
Support all Customers, Nikon personnel and distributors working with Laser Radar
Be a technical point of contact to support new sales projects
Strive to obtain the highest level of product knowledge to be effective
Review and approve repairs in CRM
Perform repairs/calibrations at the Nikon Service Centre and at the customers site
Support NM administration teams with technical information/part numbers
Comply with Company health, safety and environmental policies
Mainly traveling to customer location (sometimes on short notice) to promote high level response lead time solutions in complete autonomy
Ancillary responsibilities
Prioritize and plan work to achieve high standards of customer satisfaction.
Interface with other departments to escalate issues and obtain support where needed (engineering, manufacturing, sales & service).
Identify product and process improvements.
QUALIFICATIONS
Essential
Degree in technical engineering or similar by experience.
Excellent IT skills for working with Windows, Word, excel and outlook.
Excellent knowledge of German and English is a must.
Experience in Metrology with focus on the automotive industry.
COMPETENCIES
Functional competencies
Analytical mind, high level of problem solving skills, thinking out of the box.
Good organizer and strong in administration.
Technical background able to understand the different types of metrology technologies and applications.
Excellent communication skills
High sense of responsibility and initiative.
Customer oriented.
Stress resistant
Driven to succeed
Flexible for unexpected changes in the planning : travel in Europe, worldwide or weekend work.
Extensive traveling availability (sometimes on short notice.
Availability to work and take decision in independently
Why Nikon Metrology?
At Nikon Metrology, our success is achieved by our employees. Clearly defined common goals, objectives, and priorities, create a foundation to work with pride and confidence. Our employees highly value the supportive and collaborative working environment and we share our passion for technology and innovation. The global Nikon talent programme, will support you to fulfil your potential.
